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Verint and Customer Experts to Share Best Practices for Driving the Customer Experience Across Conta

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Verint and Customer Experts to Share Best Practices for Driving the Customer Experience Across Contact Center, Branch and Back-Office Operations

MELVILLE, N.Y.–(BUSINESS WIRE)– Verint® Systems Inc. (NAS: VRNT) today announced that company experts and customers will present at several global conferences this month. Presentation topics and themes will reveal best practices in support of building customer-centric workforce optimization strategies, driving operational excellence across branch and back-office operations, developing customer experience programs, maximizing the voice of the customer, and improving employee performance with personalized guidance.


2013 SWPP Annual Conference


April 9-11; Nashville, Tennessee

Addressing its Impact 360® Workforce Optimization™ (WFO) implementation will be Verint customer Combined Insurance. The presentation titled “All Together Now! Taking a Unified Approach to Managing Back-Office and Contact Center Operations” will take place April 9 at 10:45 a.m. CT. Attendees will learn how this leading insurance provider applies WFO to help standardize and automate management processes across its back-office and customer management operations.

Verint’s Bill Durr—principal global solutions consultant—will join customer South Carolina Federal Credit Union in a second session titled “The Emerging Agile Workforce Strategy.” On April 10 at 9 a.m. CT, South Carolina Federal Credit Union will share how it uses an agile workforce strategy to deploy employees across traditional departmental boundaries by using a creative mix of processes, work roles and technology to help address complex scheduling requirements and challenges.


Frost & Sullivan’s 9 th Annual Customer Contact 2013, East

April 14-17; Marco Island, Florida

On April 16 at 1:20 p.m. ET., customer Life Technologies will present the session “Acting on the Voice of the Customer: Collaborating Across the Enterprise” in conjunction with Dave Capuano, vice president, marketing, Verint. The customer experience is a foundational element in acquiring, serving and creating cross- and up-selling opportunities. As a result, it’s important that organizations understand how to support it and use it to grow value. This discussion will explore the difference between problem solving for customers and creating delight, identify measurement techniques and associated metrics relevant to operations and customer experience professionals, and share important lessons learned along the way.

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Business, Finance, Occupation & Industry

Avid Interplay Pulse Helps Newsrooms Easily Deliver Content to Web, Mobile, and Social Platforms

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Avid Interplay Pulse Helps Newsrooms Easily Deliver Content to Web, Mobile, and Social Platforms

Integration of multi-platform delivery with Avid’s connected newsroom solution set and unified web client accelerates reach, ratings, and revenue

LAS VEGAS–(BUSINESS WIRE)– Avid®(NASDAQ: AVID)today announced Avid Interplay® Pulse, a multi-platform content distribution solution. Pulse, representing another advancement of the Avid Everywhere vision, quickly delivers content to an ever-increasing variety of online, mobile, and social platforms everywhere, in the right form and format for each. In conjunction with Interplay Pulse, the Avid connected newsroom solution set enables news organizations of every size to combine story and video elements to deliver news as it happens, and distribute it to the devices consumers prefer.

“In today’s news industry, it’s all about getting breaking news first to air and distributing it to the devices consumers prefer,” said Chris Gahagan, senior vice president of Products and Services at Avid. “To do this, Avid ties all the back-end production workflows together and automates the entire distribution process, making it easier for news staffs to report more relevant, compelling stories.”

Mukul Krishna, global director of the Digital Media Practice at Frost & Sullivan, said, “Enabling a TV Everywhere experience is complex to say the least, especially as you try to integrate the content value chain from creation to multi-platform distribution. The challenge stems from trying to integrate different types of content, formats, and systems into a seamless and collaborative workflow – which can be expensive and time intensive. Avid Interplay Pulse helps overcome many of these traditional challenges by providing a platform that empowers journalists, producers, and other content stakeholders to publish directly to multiple platforms simultaneously. In doing so, it accelerates cycle time while gaining workflow efficiencies.”

The Avid connected newsroom solution set is comprised of four industry-leading news creation tools and management products:

  • Avid Interplay Pulse — Distribution solution for multi-platform content delivery now an option with iNEWS® and Interplay Production. Pulse lets news staff produce and easily distribute stories for TV, web, mobile, and social platforms everywhere by automating back-end workflow processes.

  • iNEWS ® 4.5     — Dynamic center of story creation, management, and distribution …read more

    Source: FULL ARTICLE at DailyFinance

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8×8 Issued New Communications Patent by U.S. Patent and Trademark Office

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8×8 Issued New Communications Patent by U.S. Patent and Trademark Office

SAN JOSE, Calif.–(BUSINESS WIRE)– 8×8, Inc. (NAS: EGHT) , provider of innovative cloud communications solutions, today announced that it has been awarded a new patent related to its communications technologies. On March 19, 2013, the U.S. Patent and Trademark Office issued United States Patent number 8,401,003 entitled “Method and System for Updating Physical Location Information.”

This patent relates to a method and system for updating physical location data associated with a Voice over Internet Protocol (“VoIP”) endpoint. The invention utilizes address and state information available to the VoIP endpoint device to facilitate an update of the physical location data associated with a VoIP host server via the VoIP endpoint device.

Since its establishment in 1987, 8×8 has been awarded eighty-six (86) United States patents covering a variety of voice and video communications, signaling, processing and storage technologies. 8×8’s Chairman and Chief Executive Officer, Bryan Martin, is a named inventor on the newly issued patent.


About 8×8, Inc.

8×8, Inc. (NAS: EGHT) empowers business conversations for more than 30,000 small and medium-sized businesses with cloud communications services that include hosted PBX telephony, unified communications, contact center and video conferencing solutions. The company has been delivering business communications services since 2004 and has garnered a reputation for technical excellence and outstanding reliability. In 2012, 8×8 was named a market “leader” in Gartner’s Magic Quadrant for Unified Communications as a Service (UCaaS) in North America and recognized as the No. 1 Provider of Hosted IP Telephony by Frost & Sullivan. For additional information, visit www.8×8.com, or connect with 8×8 on Facebook and Twitter.

8×8, Inc.
Joan Citelli, 408-654-0970
jcitelli@8×8.com

KEYWORDS:   United States  North America  California

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The article 8×8 Issued New Communications Patent by U.S. Patent and Trademark Office originally appeared on Fool.com.

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ADTRAN Delivers Revolutionary VoIP Migration Platform

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ADTRAN Delivers Revolutionary VoIP Migration Platform

NetVanta 7000 series to support both premises and cloud-based voice service models to enable greater flexibility for service providers and enterprises

HUNTSVILLE, Ala.–(BUSINESS WIRE)– ADTRAN®, Inc., (NAS: ADTN) , a leading provider of cloud connectivity, virtual mobility and enterprise communications solutions, today announced a revolutionary voice migration platform that answers market demand for multiple-voice deployment on an efficient single-solution platform. Designed for service providers and enterprises, the NetVanta® 7000 family has a new software configuration that enables deployment of premise-based PBX functions or cloud-based and hosted VoIP services all with a single hardware platform. The all-in-one design for voice, data, video, and wireless services creates business efficiency and capabilities that today’s businesses need to remain competitive.

Historically, voice deployments demanded purpose-built platforms to act as either a PBX or a gateway for cloud-based and hosted services. With the NetVanta 7100, this has changed. Now, service providers who previously deployed hosted VoIP solutions can offer alternate deployment scenarios. Those deploying premise-based PBX solutions now have the option to provide a platform that has a migration path to hosted services. By taking this approach, the service providers protect their existing investment in technology and resource support. In addition, for either hosted or premise based solutions, local survivability is supported. This provides the end users additional peace of mind when next generation communication technologies are deployed.

“Given the rapid rise of hosted and cloud-based voice service applications, as an alternative to premises-based PBX, a single hardware platform to address both introduces a new level of efficiency in scale and management to the market,” said Rob Arnold, program manager, Unified Communications and Collaboration at Frost & Sullivan. “With the new NetVanta 7000 series voice migration capability, ADTRAN is enabling their channels to easily address end-user’s needs to migrate from one type of service to another as their business demands.”

While the NetVanta 7000 series enables end-users with the ability to select different communication services and preserve network infrastructure – IP phones, switches, gateways, wireless access points – it also provides multiple benefits to service providers and the reseller channels that support these customers. Benefits for the channel include:

  • Lower inventory carrying costs – With a single SKU for either premises PBX or hosted VoIP UC, resellers are able to carry less inventory and reduce costs.

    • …read more
    Source: FULL ARTICLE at DailyFinance

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Sprint Receives Frost & Sullivan Award for Green Excellence

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Sprint Receives Frost & Sullivan Award for Green Excellence

OVERLAND PARK, Kan.–(BUSINESS WIRE)– Global consulting and analyst firm Frost & Sullivan has awarded Sprint [NYSE:S] its 2013 North American Award for Green Excellence. Each year, Frost & Sullivan presents this award to the company that has demonstrated superior technological advancement, which is aligned with a sustainable and environmentally conscious objective within its industry sector.

“Sprint has implemented more green initiatives than any competing mobile operator in the country,” said Frost & Sullivan Mobile & Wireless Research Director Brent Iadarola. “This award recognizes Sprint for its identification of unique and revolutionary solutions while integrating sustainability into every level of its business.”

Sprint was recognized for its widespread commitment to sustainability, particularly in areas where the carrier has led the telecommunications industry by making an aggressive commitment or by being the first to address and seek solutions to specific issues. For example, Sprint’s partnership with UL Environment (ULE) produced the first environmental standard for mobile devices, ULE 110. The ULE 110 standard sets product guidelines in manufacturing and operations, performance, energy management, sustainable innovation and packaging.

Sprint was also the first – and continues to be the only – U.S. wireless carrier to outline specific commitments that address electronic waste (e-waste) holistically by focusing on the full lifecycle of the electronics it buys and sells. Its Electronics Stewardship Policy, developed with guidance from BSR, Basel Action Network and ABI Research, publicly states Sprint’s pledge to responsibly recycle electronic scrap while striving to boost equipment recycling and reuse. To date, the carrier’s groundbreaking device trade-in program, Sprint Buyback, and other wireless device recycling programs have collected more than 47 million devices while putting more than $100 million back in customers’ pockets.

Sprint has the most aggressive greenhouse gas (GHG) emission-reduction goals of any U.S. wireless carrier and was the first to publicly announce an absolute emission reduction goal. It’s more than halfway to its goal of a 20 percent absolute emission reduction by 2017, thanks in part to the introduction of more-efficient equipment as part of Network Vision, an increase in renewable energy purchases, energy efficiency improvements at its data centers and a shift to more fuel-efficient SmartWay certified fleet vehicles.

The carrier has also committed to reducing paper use by 40 percent by 2017, and has made tremendous headway on that goal thanks to innovations like its reusable, two-in-one- ecoEnvelope™. Even Sprint’s Overland Park campus – with its recycled rainwater, native wetlands and bird species and …read more
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Business, Finance, Occupation & Industry

Plantronics Recognized by Frost & Sullivan with the 2013 Visionary Innovation Leadership Award

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Plantronics Recognized by Frost & Sullivan with the 2013 Visionary Innovation Leadership Award

Research Reveals Plantronics has Identified and Successfully Addressed Key Mega Trends

ORLANDO, Fla.–(BUSINESS WIRE)– Plantronics (NYS: PLT) today announced that Frost & Sullivan has awarded the company a Visionary Innovation Award in recognition of the company’s accomplishments in the Unified Communications and Collaboration (UCC) and Customer-Care markets. Frost & Sullivan defines Visionary Innovation as the ability to identify key Mega Trends and proactively address unmet needs with disruptive solutions that can greatly improve business performance as well as individuals’ work and personal lives.

“Plantronics has been at the forefront of headset innovation since its inception. It has successfully aligned its product development roadmap with a number of Mega Trends and is highly deserving of Frost & Sullivan’s 2013 Visionary Innovation Leadership award,” said Elka Popova, Director, Unified Communication & Collaboration, Frost & Sullivan. “Key to Plantronics’ success is its focus on software development and contextually-aware communications that enable its devices to react based on the user’s status, availability, location, and other contextual factors.”

“This award validates our impact on unified communications and the importance of delivering products that are easy for people to use,” said Ken Kannappan, president and CEO of Plantronics. “We appreciate the recognition of the contributions we have made delivering exceptional audio and playing a critical role in improving productivity.”

According to Frost & Sullivan, Mega Trends are transformational to business, economy, society, cultures, and personal lives, thereby defining the future world and its increasing pace of change. The Mega Trends affecting UCC and Customer-Care are Connectivity and Convergence and Mobility.

Mega Trend: Connectivity and Convergence

Frost & Sullivan predicts that by 2020, there will be 10 connected devices for every household, five connected devices for every person, five billion Internet users, and 500 devices with unique digital IDs per square kilometer. Connected individuals must clearly hear each other to communicate effectively, with minimal interference and disruption to themselves and to others, regardless of their external environments. Individuals are increasingly using multiple communications and collaboration tools. They are frequently switching between communications modes and, therefore, they need to integrate multiple contact channels seamlessly through a single endpoint.

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Virtual Piggy Receives Excellence in Best Practices Award

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Virtual Piggy Receives Excellence in Best Practices Award

Company and Founder recognized at Frost & Sullivan Awards Gala

LOS ANGELES–(BUSINESS WIRE)– Virtual Piggy, Inc. (OTCBB: VPIG), an innovator in safe youth payments, received a Frost & Sullivan Excellence in Best Practices Award at their gala event in San Diego yesterday. The company received this award alongside other high tech companies including Microsoft, Sprint, and Citrix. Virtual Piggy’s CEO and Founder, Dr. Jo Webber, was also selected for the Frost & Sullivan Thought Leaders program, as an expert in mobile e-commerce technology.

Virtual Piggy allows parents to set up a monthly allowance for their children and promotes financial management while empowering youth under 18 to make purchasing, saving and other money management decisions for themselves, within the boundaries setup by parents.

Frost & Sullivan’s Excellence in Best Practices Awards assess companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, and strategic product development. The Best Practices Awards recognize companies, strategies, processes, and executives that have achieved world-class performance within their industries.

For information about Virtual Piggy visit www.VirtualPiggy.com

About Virtual Piggy, Inc.

Virtual Piggy, Inc. is the first e-commerce solution that enables kids to manage and spend money within a parent-controlled environment. The technology company delivers online security platforms designed for the Under 18 age group in the global online market, and also enables online businesses the ability to function in a manner consistent with the Children’s Online Privacy Protection Act (“COPPA”) and similar international children’s privacy laws. Virtual Piggy enables the Under 18 audience to play, transact, and socialize in a secure online environment guided by parental permission, oversight, and control. The company is based in Hermosa Beach, CA and on the Web at: www.virtualpiggy.com

About Frost & Sullivan

Founded in 1961 and headquartered in San Antonio, Texas, Frost & Sullivan is a leading global business consulting and research company. With over 1,800 analysts, growth consultants and visionaries, Frost & Sullivan operates from its base of over 40 global offices. More at: http://www.frost.com

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