Tag Archives: Customer Care

Business, Finance, Occupation & Industry

Roadpost Satcom Inc. Deploys LogiSense EngageIP Billing and OSS to Consolidate Systems and Enhance t

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By Business Wirevia The Motley Fool

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Roadpost Satcom Inc. Deploys LogiSense EngageIP Billing and OSS to Consolidate Systems and Enhance the Customer Experience

LogiSense EngageIP Billing and OSS Platform and BillSoft EZTax combine to Consolidate Billing, Rating, Taxing, Service Fulfillment, and Customer Care for Roadpost Satcom

CAMBRIDGE, Ontario–(BUSINESS WIRE)– LogiSense Corporation, a global provider of Billing and OSS software, services, and solutions to the Telecom, Hosted Communications, Convergent, and Broadband industries is proud to announce that Roadpost Satcom Inc., a Canadian leader in the distribution of mobile satellite products and services, has chosen to deploy the LogiSense EngageIP Billing and OSS platform.

The project will automate and manage operational processes and business rules, improving product and service fulfillment reliability, billing, rating, invoicing, taxing, and customer self-care.

EngageIP Billing will connect to Roadpost’s online commerce portals creating seamless handling of customer transactions, account information, synchronization, product fulfillment, trouble ticket case management and most importantly, an enhanced experience for the customer.

“Consolidating our systems onto a single platform to provide a true holistic view of our clients is a critical and key benefit of using EngageIP Billing,” said Morris Shawn, President and CEO of Roadpost Satcom. “It allows the flexibility to tailor service rating options to our business requirements, open new directions for future growth, and ensure customer loyalty.”

“EngageIP offers rapid time-to-market for new services, and cost reducing automation, creating a sharp competitive edge. Customer loyalty grows with granular and tailored service offerings,” said Flavio Gomes, President of LogiSense Corporation. “LogiSense is pleased to collaborate with Roadpost to extend its mobile and e-commerce inventory, and to empower their vision of next-generation service deployment.”

LogiSense’s technology integration with BillSoft’s EZTax product has also been successfully deployed by Roadpost. Adding EngageIP Billing and EZTax to the conduit offers a leading edge Billing and Taxation system to accurately and efficiently rate, tax and manage Roadpost’s satellite service offering.

“The partnership between LogiSense and BillSoft has been exceptional for a number of years,” said Tim Lopatofsky, CEO of Billsoft. “We want our relationship to benefit mutual customers and the addition of Roadpost exemplifies the value of our partnership.”

LogiSense empowers clients with proven innovative resources, technical expertise, and unmatched support, resulting in effective design, management and building of solutions that monetize.

LogiSense’s flagship software, EngageIP Billing and OSS, is renowned for field-proven features and functionality that address every aspect …read more
Source: FULL ARTICLE at DailyFinance

Business, Finance, Occupation & Industry

Plantronics Recognized by Frost & Sullivan with the 2013 Visionary Innovation Leadership Award

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By Business Wirevia The Motley Fool

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Plantronics Recognized by Frost & Sullivan with the 2013 Visionary Innovation Leadership Award

Research Reveals Plantronics has Identified and Successfully Addressed Key Mega Trends

ORLANDO, Fla.–(BUSINESS WIRE)– Plantronics (NYS: PLT) today announced that Frost & Sullivan has awarded the company a Visionary Innovation Award in recognition of the company’s accomplishments in the Unified Communications and Collaboration (UCC) and Customer-Care markets. Frost & Sullivan defines Visionary Innovation as the ability to identify key Mega Trends and proactively address unmet needs with disruptive solutions that can greatly improve business performance as well as individuals’ work and personal lives.

“Plantronics has been at the forefront of headset innovation since its inception. It has successfully aligned its product development roadmap with a number of Mega Trends and is highly deserving of Frost & Sullivan’s 2013 Visionary Innovation Leadership award,” said Elka Popova, Director, Unified Communication & Collaboration, Frost & Sullivan. “Key to Plantronics’ success is its focus on software development and contextually-aware communications that enable its devices to react based on the user’s status, availability, location, and other contextual factors.”

“This award validates our impact on unified communications and the importance of delivering products that are easy for people to use,” said Ken Kannappan, president and CEO of Plantronics. “We appreciate the recognition of the contributions we have made delivering exceptional audio and playing a critical role in improving productivity.”

According to Frost & Sullivan, Mega Trends are transformational to business, economy, society, cultures, and personal lives, thereby defining the future world and its increasing pace of change. The Mega Trends affecting UCC and Customer-Care are Connectivity and Convergence and Mobility.

Mega Trend: Connectivity and Convergence

Frost & Sullivan predicts that by 2020, there will be 10 connected devices for every household, five connected devices for every person, five billion Internet users, and 500 devices with unique digital IDs per square kilometer. Connected individuals must clearly hear each other to communicate effectively, with minimal interference and disruption to themselves and to others, regardless of their external environments. Individuals are increasingly using multiple communications and collaboration tools. They are frequently switching between communications modes and, therefore, they need to integrate multiple contact channels seamlessly through a single endpoint.

…read more
Source: FULL ARTICLE at DailyFinance

Business, Finance, Occupation & Industry

GSI Commerce® Selected to Support PetSmart's Omnichannel Strategy

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By Business Wirevia The Motley Fool

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GSI Commerce® Selected to Support PetSmart’s Omnichannel Strategy

Leading pet specialty retailer extends relationship for three years

KING OF PRUSSIA, Pa.–(BUSINESS WIRE)– GSI Commerce®, an eBay Inc. company, announced today that it has extended its contract with PetSmart® (NAS: PETM) to support the pet specialty retailer’s omnichannel strategy with webstore, fulfillment and customer service solutions. GSI has worked with PetSmart since 2007, and this contract will extend the relationship for three years.

With more than 1,250 stores in the United States and Canada, PetSmart is dedicated to creating a seamless customer experience through all channels to support customers in finding the products they need for their pets using the technology they prefer. With web upgrades and commerce solutions from GSI, PetSmart will be able to deliver an omnichannel shopping experience to their customers.

“We are excited to continue our partnership with PetSmart to build and deliver a connected consumer experience for pet owners from shopping through delivery and customer service.” said Chris Saridakis, President of GSI Commerce. “Many of us at GSI are pet parents so we understand the need to have access to the widest array of pet products.”

GSI Commerce also supports PetSmart’s online fulfillment through its distribution center in Kentucky and customer service by U.S.-based call centers. GSI customer service representatives dedicated to the account are trained by PetSmart and work closely with PetSmart’s Phoenix-based Customer Care team.

“Technology is rapidly changing the way the consumer researches and shops, especially when it comes to caring for their pets,” said David Lenhardt, President and COO, PetSmart. “Through our strategic partnership with GSI Commerce, we are building the capabilities to allow our customers to shop anywhere, any way and any time they choose.”

About PetSmart

PetSmart, Inc. (NAS: PETM) is the largest specialty pet retailer of services and solutions for the lifetime needs of pets. The company employs approximately 50,000 associates and operates more than 1,249 pet stores in the United States, Canada and Puerto Rico, over 194 in-store PetSmart® PetsHotel® dog and cat boarding facilities and is a leading online provider of pet supplies and pet care information (http://www.petsmart.com). PetSmart provides a broad range of …read more
Source: FULL ARTICLE at DailyFinance