By Business Wirevia The Motley Fool
Filed under: Investing
Verint and Customer Experts to Share Best Practices for Driving the Customer Experience Across Contact Center, Branch and Back-Office Operations
MELVILLE, N.Y.–(BUSINESS WIRE)– Verint® Systems Inc. (NAS: VRNT) today announced that company experts and customers will present at several global conferences this month. Presentation topics and themes will reveal best practices in support of building customer-centric workforce optimization strategies, driving operational excellence across branch and back-office operations, developing customer experience programs, maximizing the voice of the customer, and improving employee performance with personalized guidance.
2013 SWPP Annual Conference
April 9-11; Nashville, Tennessee
Addressing its Impact 360® Workforce Optimization™ (WFO) implementation will be Verint customer Combined Insurance. The presentation titled “All Together Now! Taking a Unified Approach to Managing Back-Office and Contact Center Operations” will take place April 9 at 10:45 a.m. CT. Attendees will learn how this leading insurance provider applies WFO to help standardize and automate management processes across its back-office and customer management operations.
Verint’s Bill Durr—principal global solutions consultant—will join customer South Carolina Federal Credit Union in a second session titled “The Emerging Agile Workforce Strategy.” On April 10 at 9 a.m. CT, South Carolina Federal Credit Union will share how it uses an agile workforce strategy to deploy employees across traditional departmental boundaries by using a creative mix of processes, work roles and technology to help address complex scheduling requirements and challenges.
Frost & Sullivan’s 9 th Annual Customer Contact 2013, East
April 14-17; Marco Island, Florida
On April 16 at 1:20 p.m. ET., customer Life Technologies will present the session “Acting on the Voice of the Customer: Collaborating Across the Enterprise” in conjunction with Dave Capuano, vice president, marketing, Verint. The customer experience is a foundational element in acquiring, serving and creating cross- and up-selling opportunities. As a result, it’s important that organizations understand how to support it and use it to grow value. This discussion will explore the difference between problem solving for customers and creating delight, identify measurement techniques and associated metrics relevant to operations and customer experience professionals, and share important lessons learned along the way.
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