Tag Archives: Customer Experience

News, Politics, Government

gyroVoice: Can CMOs Master the Customer Experience for Hispanic Shoppers?

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By Paul Dunay, AdVoice

As more and more marketers are discovering, it’s impossible to think about any digital or e-commerce strategy without acknowledging the critical importance of the overall Hispanic population on today’s electronic marketplace. According to the U.S. Census Bureau, nearly 17 percent of the U.S. population identify themselves as Hispanic or Latino, comprising more than 53.4 million, or nearly one in six Americans. What’s more, the Hispanic sector is the fastest-growing ethnic segment in the U.S., accounting for more than half the growth in U.S. population between 2000 and 2010, rising from 35.3 million in 2000 to 50.5 million in 2010. By some estimates, Hispanics will outnumber all other cultural groups in the U.S. by 2050. In fact, there are more Hispanics in the U.S. than in any other country in the world, save for Mexico. …read more

Source: FULL ARTICLE at Forbes Latest

Business, Finance, Occupation & Industry

Intellicheck Mobilisa To Announce First Quarter 2013 Financial Results

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By Business Wirevia The Motley Fool

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Intellicheck Mobilisa To Announce First Quarter 2013 Financial Results


Conference Call on May 9, 2013 at 1:00 pm ET/10:00 am PT

PORT TOWNSEND, Wash.–(BUSINESS WIRE)– Intellicheck Mobilisa, Inc. (NYSE MKT: IDN), a global leader in identity solutions and wireless security systems, will report financial results for the First Quarter of 2013, for the period ending March 31, 2013, before the market opens on Thursday, May 9, 2013. Following the announcement the Company will hold an earnings conference call at 1:00 pm ET/10:00 am PT to discuss operating results.

To listen to the conference call, please dial (877) 407-8037. For callers outside the U.S., please dial (201) 689-8037. A webcast of the call may be accessed at: http://www.investorcalendar.com/IC/CEPage.asp?ID=170869. For those unable to participate in the live conference, a recording will be available for 48 hours after the call. The rebroadcast can be accessed by dialing (877) 660-6853 and (201) 612-7415 for international callers. The conference replay ID is 412408. After the 48-hour window, please visit the Investor Relations portion of Intellicheck Mobilisa‘s website at www.icmobil.com for rebroadcast.

About Intellicheck Mobilisa

Intellicheck Mobilisa is a leading technology company providing wireless technology and identity systems for various applications, including mobile and handheld access control and security systems for the government, military and commercial markets. Products include the Fugitive Finder system, an advanced ID card access control product currently protecting military bases and secure federal locations; ID Check, a patented technology that instantly reads, analyzes, and verifies encoded data in magnetic stripes and barcodes on government-issued IDs, designed to improve the Customer Experience for the financial, hospitality and retail sectors; and Aegeus, a wireless security buoy system for the government, military and oil industry. For more information on Intellicheck Mobilisa, please visit www.icmobil.com.

Safe Harbor Statement

Certain statements in this press release constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, as amended. When used in this press release, words such as “will,” “believe,” “expect,” “anticipate,” “encouraged,” and similar expressions, as they relate to the company or its management, as well as assumptions made by and information currently available to the …read more

Source: FULL ARTICLE at DailyFinance

Business, Finance, Occupation & Industry

Roadpost Satcom Inc. Deploys LogiSense EngageIP Billing and OSS to Consolidate Systems and Enhance t

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By Business Wirevia The Motley Fool

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Roadpost Satcom Inc. Deploys LogiSense EngageIP Billing and OSS to Consolidate Systems and Enhance the Customer Experience

LogiSense EngageIP Billing and OSS Platform and BillSoft EZTax combine to Consolidate Billing, Rating, Taxing, Service Fulfillment, and Customer Care for Roadpost Satcom

CAMBRIDGE, Ontario–(BUSINESS WIRE)– LogiSense Corporation, a global provider of Billing and OSS software, services, and solutions to the Telecom, Hosted Communications, Convergent, and Broadband industries is proud to announce that Roadpost Satcom Inc., a Canadian leader in the distribution of mobile satellite products and services, has chosen to deploy the LogiSense EngageIP Billing and OSS platform.

The project will automate and manage operational processes and business rules, improving product and service fulfillment reliability, billing, rating, invoicing, taxing, and customer self-care.

EngageIP Billing will connect to Roadpost’s online commerce portals creating seamless handling of customer transactions, account information, synchronization, product fulfillment, trouble ticket case management and most importantly, an enhanced experience for the customer.

“Consolidating our systems onto a single platform to provide a true holistic view of our clients is a critical and key benefit of using EngageIP Billing,” said Morris Shawn, President and CEO of Roadpost Satcom. “It allows the flexibility to tailor service rating options to our business requirements, open new directions for future growth, and ensure customer loyalty.”

“EngageIP offers rapid time-to-market for new services, and cost reducing automation, creating a sharp competitive edge. Customer loyalty grows with granular and tailored service offerings,” said Flavio Gomes, President of LogiSense Corporation. “LogiSense is pleased to collaborate with Roadpost to extend its mobile and e-commerce inventory, and to empower their vision of next-generation service deployment.”

LogiSense’s technology integration with BillSoft’s EZTax product has also been successfully deployed by Roadpost. Adding EngageIP Billing and EZTax to the conduit offers a leading edge Billing and Taxation system to accurately and efficiently rate, tax and manage Roadpost’s satellite service offering.

“The partnership between LogiSense and BillSoft has been exceptional for a number of years,” said Tim Lopatofsky, CEO of Billsoft. “We want our relationship to benefit mutual customers and the addition of Roadpost exemplifies the value of our partnership.”

LogiSense empowers clients with proven innovative resources, technical expertise, and unmatched support, resulting in effective design, management and building of solutions that monetize.

LogiSense’s flagship software, EngageIP Billing and OSS, is renowned for field-proven features and functionality that address every aspect …read more
Source: FULL ARTICLE at DailyFinance

News, Politics, Government

Getting On Board with Customer Experience

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By Jeb Dasteel, AdVoice

I recently had the chance to talk about customer focus with Jonathan Clarkson, Director of Southwest Airlines Rapid Rewards loyalty program, and initially I was surprised by just how much Southwest Airlines and Oracle have in common from a customer experience perspective. I identified more than a few common themes: …read more
Source: FULL ARTICLE at Forbes Latest

Business, Finance, Occupation & Industry

Abracadabra: Data Drives Innovation Magic for Customer Experience

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By Business Wirevia The Motley Fool

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Abracadabra: Data Drives Innovation Magic for Customer Experience

Latest issue of Peppers & Rogers Group Customer Strategist Journal Focuses on How Companies Use Data to Find New Ways to Innovate and Impress Their Customers in Every Interaction

STAMFORD, Conn.–(BUSINESS WIRE)– Obsolescence doesn’t just threaten products; certain experiences have disappeared from customers’ lives with little or no fanfare. For example: who still stands in line at the bank to cash their paycheck? Who answers help wanted ads in printed classifieds? Today’s innovative companies are not just improving their product offerings, they are extending innovation to the service, experience, communications, and overall customer strategy in order to boost the bottom line and attract and retain customers.

For almost 20 years, Peppers & Rogers Group has been helping clients ‘wow’ their customers through innovative and actionable strategies that transform their businesses by improving and exceeding the expectations of their customers in every interaction.

Each quarter Peppers & Rogers Group publishes its latest thinking in its executive journal, Customer Strategist, where consultants and analysts bring their thought leadership to a wider audience. The firm’s global work with leading companies in telecommunications, financial services, healthcare, retail and government sectors, is the basis for the articles in this issue. These articles look at how clients are differentiating their companies by innovating the customer experience.

“The beauty of true innovation is that there are always new possibilities,” says Elizabeth Glagowski, Editor-in-Chief of Customer Strategist. “There is always a new way of doing something, a new product on the horizon, or a new way to think about things. Customer focus adds an extra dimension to enable innovation around the experiences people have with the companies they do business with. And, those possibilities exist at any company that is committed to look for them.”

A Lesson from Google on Marketing Innovation Google Vice President of Sales and Service Jim Lecinski spends much of his time exploring innovation within the realm of marketing. As he sees it, the ultimate goal of marketing is steadfast—gather insights about customers and the market, then act based on those insights in a way that drives ideal consumer behavior. Innovation lies in how that idea is put into practice.

Microsoft Looks to the Cloud to Build Customer Relationships Microsoft is innovating once again. The software giant is …read more
Source: FULL ARTICLE at DailyFinance

Business, Finance, Occupation & Industry

Customer Experience, Process Improvements and Regulatory Compliance Serve as Main Themes for Upcomin

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By Business Wirevia The Motley Fool

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Customer Experience, Process Improvements and Regulatory Compliance Serve as Main Themes for Upcoming Global Conferences and Events

Verint Subject Matter Experts to Address Critical Customer Service Issues Across the Enterprise

MELVILLE, N.Y.–(BUSINESS WIRE)– Verint® Systems Inc. (NAS: VRNT) today announced that subject matter experts from the organization will present at several global conferences and events this month. The sessions will explore a variety of critical service topics, from ways to develop an effective customer experience program to driving enterprise-wide process improvements and addressing compliance and fraud in contact center and back-office operations.


The Path to Customer Service Excellence and How to Get There


March 19; Verint Webcast

On March 19 at 11 a.m. ET, Verint’s Nancy Porte—vice president of customer experience—and Forrester’s Harley Manning—vice president, research director—will share practices and perspectives that include some powerful, and potentially surprising, insights about how organizations are super charging their customer experience programs (CXP) and taking them to the next level. During this live webcast event, they’ll examine the customer experience as a competitive differentiator; why the contact center, branch and back office play such vital roles; and recommended steps for new, evolving and mature CXP initiatives.


Call Center World Forum


March 19-20; Moscow, Russia

The Verint team will present on several different topics at this year’s Call Center World Forum.

“How Voice of the Customer Analytics Helps Improve Enterprise Efficiency”

On March 19 at 1:10 p.m. MSK, Irina Kolesnikova, speech analytics consultant, will review how a Voice of the Customer Analytics solution can help analyze key trends and insights found in customer interactions across all channels—including the contact center, emails, chat, Tweets, surveys and more.

“How to Improve Customer Relationships Through Process Optimization”
<br …read more
Source: FULL ARTICLE at DailyFinance

News, Politics, Government

With New Research Labs, IBM Looks To Plunge Client CEOs Into Its Data First-Hand

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By Alex Konrad, Forbes Staff

IBM is well known for its research centers and analytics,  but now the technology giant wants to bring its clients into the labs to look around and collaborate on the solutions that come out of them. To do so, IBM announced its new Customer Experience lab early Thursday morning, which will give executives a literal seat at the table at an initial physical lab space near New York City and will now serve as the full-time assignment for 100 of the company’s researchers. …read more
Source: FULL ARTICLE at Forbes Latest

News, Politics, Government

With New Research Labs, IBM Brings CEOs Face-To-Face With Watson

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By Alex Konrad, Forbes Staff

IBM is well known for its research centers and analytics,  but now the technology giant wants to bring its clients into the labs to look around and collaborate on the solutions that come out of them. To do so, IBM announced its new Customer Experience lab early Thursday morning, which will give executives a literal seat at the table at an initial physical lab space near New York City and will now serve as the full-time assignment for 100 of the company’s researchers. …read more
Source: FULL ARTICLE at Forbes Latest

Business, Finance, Occupation & Industry

Broadvox Releases Call Bursting for SIP Trunking

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By Business Wirevia The Motley Fool

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Broadvox Releases Call Bursting for SIP Trunking

Broadvox implements new feature to increase SIP Trunking calling flexibility and reduce costs

DALLAS–(BUSINESS WIRE)– Broadvox, a leading provider of Managed Business VoIP services, announced today the release of Call Bursting, a new add-on feature available with its SIP Trunking solutions.

Call Bursting is a SIP Trunking feature that gives customers the ability to utilize additional call sessions beyond the amount purchased for peak calling times. This optional feature can be added to any SIP Trunking order and is helpful for businesses or organizations that occasionally see bursts of increased calling activity, such as the increased calling activity a school may see on a snow day.

Tony Brncich, CEO of Rival5 Technologies Corp., initially reached out to Broadvox about the need for a bursting solution. “Broadvox’s flexibility in adapting to our needs has been instrumental in Rival5’s success,” he said. “The Call Bursting add-on feature available for Broadvox SIP Trunking addressed our customers’ needs which resulted in securing new business.”

Other advantages of Broadvox SIP Trunking service include: business continuity options; security configuration to prevent fraud; open policies on IP-PBX interoperability; and network-based redundancy for maximum availability.

“Our robust SIP Trunking service provides unique features that improve system flexibility, control costs, and truly leverage our customer’s IP-PBX investment,” said Arnaud Gautier, EVP Product and Customer Experience at Broadvox. “We continue to work with our customers and partners to develop and deliver the most robust and flexible SIP Trunking service in the market, with options that make great business sense.”

In addition to Call Bursting, Broadvox has recently launched a 30-Day Customer Satisfaction Guarantee and a SIP demonstrator program that gives customers the opportunity to validate the Broadvox SIP Trunking service for their own use for free.

About Broadvox

Broadvox is a leader in providing customized integrated managed VoIP communication and collaboration solutions to support SMB, Enterprise and Carrier customers. It has deployed one of the largest, full-featured global VoIP networks and is trusted by over 300 telecommunications carriers, ASPs, ISPs and more than 10,000 businesses and 4,000 partners nationwide. Broadvox delivers SIP Trunking, SIP origination and termination services, broadband and Hosted Voice and UCCommunications. Broadvox is headquartered in Dallas, Texas. For more information, visit <a target=_blank …read more
Source: FULL ARTICLE at DailyFinance

Business, Finance, Occupation & Industry

Intellicheck Mobilisa To Announce Fourth Quarter and Year-End Financial Results

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By Business Wirevia The Motley Fool

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Intellicheck Mobilisa To Announce Fourth Quarter and Year-End Financial Results

Conference Call on March 27, 2013 at 1:00 pm ET/10:00 am PT

PORT TOWNSEND, Wash.–(BUSINESS WIRE)– Intellicheck Mobilisa, Inc. (NYSE MKT: IDN), a global leader in identity solutions and wireless security systems, will report financial results for the Fourth Quarter and Year Ended December 31, 2012 before the market opens on Wednesday, March 27, 2013. Following the announcement the Company will hold an earnings conference call at 1:00 pm ET/10:00 am PT to discuss operating results.

To listen to the conference call, please dial (877) 407-8037. For callers outside the U.S., please dial (201) 689-8037. For those unable to participate in the live conference, a recording will be available for 48 hours after the call. The rebroadcast can be accessed by dialing (877) 660-6853 and (201) 612-7415 for international callers. The conference replay ID is 410895. After the 48-hour window, please visit the Investor Relations portion of Intellicheck Mobilisa‘s website at www.icmobil.com for rebroadcast.

About Intellicheck Mobilisa

Intellicheck Mobilisa is a leading technology company providing wireless technology and identity systems for various applications, including mobile and handheld access control and security systems for the government, military and commercial markets. Products include the Fugitive Finder system, an advanced ID card access control product currently protecting military bases and secure federal locations; ID Check, a patented technology that instantly reads, analyzes, and verifies encoded data in magnetic stripes and barcodes on government-issued IDs, designed to improve the Customer Experience for the financial, hospitality and retail sectors; and Aegeus, a wireless security buoy system for the government, military and oil industry. For more information on Intellicheck Mobilisa, please visit www.icmobil.com.

Safe Harbor Statement

Certain statements in this press release constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, as amended. When used in this press release, words such as “will,” “believe,” “expect,” “anticipate,” “encouraged,” and similar expressions, as they relate to the company or its management, as well as assumptions made by and information currently available to the company’s management identify forward-looking statements. Actual results may differ materially from the information presented here. Additional information concerning forward-looking statements is contained under the heading of risk factors listed from time to time in the company’s filings with the SEC. …read more
Source: FULL ARTICLE at DailyFinance