Customer Experience, Process Improvements and Regulatory Compliance Serve as Main Themes for Upcoming Global Conferences and Events

Verint Subject Matter Experts to Address Critical Customer Service Issues Across the Enterprise

MELVILLE, N.Y.–(BUSINESS WIRE)– Verint^® Systems Inc. (NAS: VRNT) today announced that subject matter experts from the organization will present at several global conferences and events this month. The sessions will explore a variety of critical service topics, from ways to develop an effective customer experience program to driving enterprise-wide process improvements and addressing compliance and fraud in contact center and back-office operations.

The Path to Customer Service Excellence and How to Get There


March 19; Verint Webcast

On March 19 at 11 a.m. ET, Verint’s Nancy Porte—vice president of customer experience—and Forrester’s Harley Manning—vice president, research director—will share practices and perspectives that include some powerful, and potentially surprising, insights about how organizations are super charging their customer experience programs (CXP) and taking them to the next level. During this live webcast event, they’ll examine the customer experience as a competitive differentiator; why the contact center, branch and back office play such vital roles; and recommended steps for new, evolving and mature CXP initiatives.

Call Center World Forum


March 19-20; Moscow, Russia

The Verint team will present on several different topics at this year’s Call Center World Forum.

“How Voice of the Customer Analytics Helps Improve Enterprise Efficiency”

On March 19 at 1:10 p.m. MSK, Irina Kolesnikova, speech analytics consultant, will review how a Voice of the Customer Analytics solution can help analyze key trends and insights found in customer interactions across all channels—including the contact center, emails, chat, Tweets, surveys and more.

“How to Improve Customer Relationships Through Process Optimization”
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