Tag Archives: Mike Smerklo

Business, Finance, Occupation & Industry

Beckman Coulter Enlists ServiceSource to Support Growth Strategy for Life Sciences Business

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By Business Wirevia The Motley Fool

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Beckman Coulter Enlists ServiceSource to Support Growth Strategy for Life Sciences Business

ServiceSource Recurring Revenue Management Provides Beckman Coulter Life Sciences with High-Performance Approach to Drive Sustainable Service Revenue Growth

SAN FRANCISCO–(BUSINESS WIRE)– ServiceSource® (NAS: SREV) , the global leader in recurring revenue management, today announced a multi-year agreement with the Life Sciences business of Beckman Coulter, Inc. ServiceSource will support Beckman Coulter Life Sciences in the U.S., working with the group to optimize the renewal of maintenance services business with existing customers.

Beckman Coulter Life Sciences specializes in instrument systems, reagents and services that enable new discoveries in biology-based research and development. Working with ServiceSource is part of Beckman Coulter‘s aggressive growth plan, which will strengthen business operations and customer relations with life science researchers in academic and commercial laboratories throughout the world who help advance the study of complex biological problems, including the causes of disease and the development of potential new drugs and therapies.

ServiceSource will apply its high-performance renewals selling methodology and solutions to help existing Beckman Coulter Life Sciences customers benefit from the right service agreement offering and solution. Partnering with ServiceSource will ensure timely and efficient renewal of service contracts for the research centers, pharmaceutical companies and hospitals that rely on Beckman Coulter Life Sciences sample preparation and cellular analysis products.

Cloud-based data solutions and analytics from ServiceSource will provide Beckman Coulter Life Sciences with metrics and insights on service sales performance, business goal performance, pricing and marketing guidance and trending in customer behaviors. That intelligence will empower the group to achieve the sustainable service revenue growth it has identified as a priority.

“The global life sciences industry faces stiff competition that is slowing new product growth, as well as regulatory pressures,” said Mike Smerklo, ServiceSource chief executive officer and chairman of the board. “Companies like Beckman Coulter will thrive because of their focus on growing relationships with their existing customer base that in turn improves the bottom line.”

About ServiceSource

ServiceSource is the global leader in recurring revenue management. The world’s most successful companies rely on us to maximize subscription, maintenance and support revenue, improve customer retention and increase business predictability and insight. ServiceSource delivers results with Renew OnDemand, the world’s only cloud application built specifically to manage and grow recurring revenue, which can be combined with our industry-leading services.

With over a decade of experience focused exclusively in growing recurring revenue, our services and applications are based on proven best practices and …read more
Source: FULL ARTICLE at DailyFinance

Business, Finance, Occupation & Industry

ServiceSource Announces New Executive Appointments as Robert G. Ashe Joins Board Of Directors

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By Business Wirevia The Motley Fool

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ServiceSource Announces New Executive Appointments as Robert G. Ashe Joins Board Of Directors

Key talent for continued growth of SaaS and managed services businesses

SAN FRANCISCO–(BUSINESS WIRE)– ServiceSource® (NAS: SREV) , the global leader in recurring revenue management, today announced that Robert G. Ashe, a proven industry software CEO at Cognos and former IBM executive, has joined its Board of Directors. Ashe’s appointment adds key talent to continue building leading edge functionality into Renew OnDemand™, the world’s only cloud application designed to increase recurring revenue, and to rapidly deploy customers on this new SaaS platform.

“Adding experienced industry thought leadership to our Board of Directors is critical as we continue to expand our vision of recurring revenue management. From his work at IBM and Cognos in growing innovative and market-leading businesses, Robert Ashe brings years of critical experience to our Board of Directors,” said Mike Smerklo, ServiceSource CEO. “We look forward to utilizing his great wealth of industry knowledge and expertise to help us scale and grow our Renew OnDemand SaaS business, as well as our managed services.”

Robert Ashe was President, Chief Executive Officer and Director of Cognos, an industry leader in business intelligence and performance management. From 1984 through 2008 Rob held executive positions leading Cognos on a highly successful growth and development path. In 2008, Cognos was acquired by IBM for $5 billion. In January 2010, Rob was promoted to General Manager of Business Analytics at IBM. Rob retired from IBM in January 2012.

ServiceSource also appointed Tim Fleming as SVP of engineering and Dave Canelis as SVP of global professional services.

“We are fortunate to have attracted proven leaders with such outstanding track records as Tim and Dave,” said Mike Smerklo. “Their experience and expertise will be invaluable as we work to rapidly grow and deploy Renew OnDemand.”

Tim Fleming joins the ServiceSource executive team as SVP of engineering with 25 years of diverse executive and product development experience in the software and SaaS industry. Tim helped establish E*TRADE as a leading ecommerce company by building the technology organization while developing a highly successful international product offering. Tim also modernized Visa’s global endpoint infrastructure, transforming the existing legacy product to an open systems-based, distributed computing-based access solution. Under Tim’s leadership, Visa increased penetration by more than 400% in 2 years, reducing overall endpoint costs by more than 60%.

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Source: FULL ARTICLE at DailyFinance

Business, Finance, Occupation & Industry

Spring Release of ServiceSource Renew OnDemand™ Delivers Proven Analytics and Complete View of Custo

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By Business Wirevia The Motley Fool

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Spring Release of ServiceSource Renew OnDemand™ Delivers Proven Analytics and Complete View of Customer Data to Increase Recurring Revenue

Renew OnDemand Helps Customers Grow their Recurring Revenue Business by Turning Mountains of Data into Actionable Information and Insights

SAN FRANCISCO–(BUSINESS WIRE)– ServiceSource® (NAS: SREV) , the global leader in recurring revenue management, today introduced major new enhancements to Renew OnDemand™, the only SaaS application built specifically to maximize recurring revenue.

Renew OnDemand is based on proven best practices and software that ServiceSource has used for 12 years to manage over $8B in annual recurring revenue and leverages the principals of Fast Data and Big Data to analyze large, rapidly changing data sets and provide analytics that drive business decisions. The Spring 2013 enhancements deliver Renewal Ready Data that aggregates, enriches and quality checks renewal data from multiple systems. Also included are advanced business analytics with 15 new recurring revenue-specific metrics and dashboards, and integration with Salesforce.com for an easy-to-access view of potential new and recurring revenue sales opportunities for each customer.

“Customers have relied upon our expertise in maximizing recurring revenue for over a decade. Sitting at the intersection of Fast Data and Big Data, Renew OnDemand is the only cloud application built to help companies make money from the customers they’ve already won”, said Mike Smerklo, ServiceSource Chairman and CEO. “Customers understand that recurring revenue typically accounts for 50% of their profit and traditional approaches to renewal sales leave highly profitable revenue on the table every year due to failed execution, excessive churn and missed opportunities to up-sell and cross-sell.”

Unlike information for new sales, which is typically housed in one CRM system, maximizing recurring revenue often requires extensive data from 5-7 different systems. Renewal sales teams can spend 30-40% of their time pulling this data together, rather than selling. Renew OnDemand imports needed data – including asset, customer contact, contract entitlement and offer history data – from a myriad of systems, then merges and enriches that data to create renewal-ready customer records. Renew OnDemand scores data quality, identifies questionable data and quarantines it for corrective action by the customer or by ServiceSource’s expert data analysts.

ServiceSource pairs Renew OnDemand with Data Services provided by a team of data management experts. With extensive experience managing data from the largest companies in the world, these teams specialize …read more
Source: FULL ARTICLE at DailyFinance