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Comcast Cable Announces Promotions in Business Services and Communications & Data Services

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By Business Wirevia The Motley Fool

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Comcast Cable Announces Promotions in Business Services and Communications & Data Services

PHILADELPHIA–(BUSINESS WIRE)– Comcast Corporation (Nasdaq: CMCSA, CMCSK), a global media and technology company, announced today several employee promotions to Vice President and Senior Vice President positions in Comcast Cable‘s Business Services and Communications & Data Services departments.

Comcast Cable is pleased to recognize the following promotions:


Communications & Data Services:

  • Susan Jin Davis has been promoted to Senior Vice President, Strategic Services for Communications & Data Services. Susan oversees strategic partnerships related to Comcast’s Voice and High-Speed Internet services including carrier management, emergency services, and online safety and security, operational compliance with regulatory and legal requirements, and product management of Internet Essentials.
  • Dennis Mathew has been promoted to Vice President, New Businesses. Dennis oversees Xfinity Home Product Management including the deployment of product enhancements, driving operational improvements, managing cross-functional initiatives and lifecycle management.
  • Sharmila Ravi has been promoted to Vice President, Product Operations for Communications and Data. Sharmila oversees high-speed data product operations, speeds, customer premises equipment initiatives, Voice and cross-platform products.
  • Robert Slinkard has been promoted to Senior Vice President, Product Management for Communications & Data Services. Rob is responsible for Comcast’s Xfinity Internet broadband service, overseeing the product strategy, lifecycle management and business operations.


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Kentucky Schools Launch Statewide Cloud-based ERP System From Tyler Technologies

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By Business Wirevia The Motley Fool

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Kentucky Schools Launch Statewide Cloud-based ERP System From Tyler Technologies

173 Kentucky school districts move to Tyler’s cloud-based solution for its reliability, long-term cost savings and statewide disaster-recovery capabilities

DALLAS–(BUSINESS WIRE)– Tyler Technologies, Inc. (NYS: TYL) has successfully moved 173 Kentucky school districts from traditional on-premise deployments of its Munis®enterprise resource planning (ERP) system to a hosted Munis solution. The process took less than two years and makes Kentucky the largest school system in the U.S. on a cloud-based financial management system.

The Kentucky Department of Education (KDE) has been a Munis client for 18 years. KDE recommended its school districts migrate to a hosted Munis solution for numerous benefits, including:

  • More reliable access and availability of Munis services compared to the individual districts’ on-premise infrastructure, which had reached end-of-life and needed significant investment.
  • Cost savings from transitioning infrastructure and software maintenance from the districts’ IT teams to Tyler’s focused, highly trained technicians who can more efficiently support the school districts’ needs.
  • Disaster-recovery services with redundancy and fail-over features that would be cost-prohibitive for school districts to achieve on their own with an on-premise solution.
  • Tyler’s evergreen policy, which ensures the districts will continue to have the most current version of Munis without disruption of business or relicensing costs.

“Kentucky is a national P-12 leader in cloud computing and has already successfully transitioned many services to the cloud, including statewide email, and we believe that migrating to a hosted Munis solution is the best investment of state dollars for the long term,” said David Couch, associate commissioner for the Office of Knowledge, Information and Data Services. “By moving to Munis’ cloud-based model, we’re actually increasing reliability and capabilities for our school districts, while taking a lot of work off their IT staff. Cost reductions are a benefit of cloud-computing, but for Kentucky schools, our primary driver was increasing the reliability of services beyond what our aging on-premise infrastructure could provide. For 18 years, Munis has been a very good product for us, and we’re excited about the cloud-based Munis model because it gives Kentucky schools an outstanding financial solution and infrastructure far into the future.”

Of Kentucky’s 174 school districts, …read more
Source: FULL ARTICLE at DailyFinance

Business, Finance, Occupation & Industry

Spring Release of ServiceSource Renew OnDemand™ Delivers Proven Analytics and Complete View of Custo

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By Business Wirevia The Motley Fool

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Spring Release of ServiceSource Renew OnDemand™ Delivers Proven Analytics and Complete View of Customer Data to Increase Recurring Revenue

Renew OnDemand Helps Customers Grow their Recurring Revenue Business by Turning Mountains of Data into Actionable Information and Insights

SAN FRANCISCO–(BUSINESS WIRE)– ServiceSource® (NAS: SREV) , the global leader in recurring revenue management, today introduced major new enhancements to Renew OnDemand™, the only SaaS application built specifically to maximize recurring revenue.

Renew OnDemand is based on proven best practices and software that ServiceSource has used for 12 years to manage over $8B in annual recurring revenue and leverages the principals of Fast Data and Big Data to analyze large, rapidly changing data sets and provide analytics that drive business decisions. The Spring 2013 enhancements deliver Renewal Ready Data that aggregates, enriches and quality checks renewal data from multiple systems. Also included are advanced business analytics with 15 new recurring revenue-specific metrics and dashboards, and integration with Salesforce.com for an easy-to-access view of potential new and recurring revenue sales opportunities for each customer.

“Customers have relied upon our expertise in maximizing recurring revenue for over a decade. Sitting at the intersection of Fast Data and Big Data, Renew OnDemand is the only cloud application built to help companies make money from the customers they’ve already won”, said Mike Smerklo, ServiceSource Chairman and CEO. “Customers understand that recurring revenue typically accounts for 50% of their profit and traditional approaches to renewal sales leave highly profitable revenue on the table every year due to failed execution, excessive churn and missed opportunities to up-sell and cross-sell.”

Unlike information for new sales, which is typically housed in one CRM system, maximizing recurring revenue often requires extensive data from 5-7 different systems. Renewal sales teams can spend 30-40% of their time pulling this data together, rather than selling. Renew OnDemand imports needed data – including asset, customer contact, contract entitlement and offer history data – from a myriad of systems, then merges and enriches that data to create renewal-ready customer records. Renew OnDemand scores data quality, identifies questionable data and quarantines it for corrective action by the customer or by ServiceSource’s expert data analysts.

ServiceSource pairs Renew OnDemand with Data Services provided by a team of data management experts. With extensive experience managing data from the largest companies in the world, these teams specialize …read more
Source: FULL ARTICLE at DailyFinance