Tag Archives: Matthew Ryan

Starbucks Appoints New Global Chief Strategy Officer

By Kevin Chen, The Motley Fool

Filed under:

Starbucks   (NAS: SBUX)  has appointed Matthew Ryan as its global chief strategy officer.

Starting in May, Ryan will report to CEO Howard Schultz and serve on Starbucks’ senior leadership team. He will lead the company’s long-term strategic planning process; improve the monetization of its retail, channel, and emerging brands; and strengthen the company’s relationship management and loyalty capabilities. Starbucks’ global customer insights and strategy teams will report to Ryan.

Moreover, Ryan will serve on Starbucks’ Global Brand Leadership Team, which is responsible for integrating its regional brand and marketing initiatives. He will partner with Sharon Rothstein, its recently appointed global chief marketing officer, to bring customer insights and analytics to the company’s brand expression and customer experience.

Previously, Ryan was the senior vice president of global brand, franchise, and customer relationship management for Disney. He provided customer input into the company’s long-term strategic planning, oversaw the development and cultivation of character franchises, and led development of customer relationship management programs. Before joining Disney in 1998, Ryan held senior strategic planning roles with several advertising agencies. He holds a bachelor’s degree in history and literature from Harvard University.

Howard Schultz, Starbucks’ chairman, president, and CEO, said of the appointment:

Matt’s innovative approach to customer analytics, market segmentation and brand optimization will bring a new level of insight and imagination to Starbucks and our significant brand ambitions.

The article Starbucks Appoints New Global Chief Strategy Officer originally appeared on Fool.com.

Fool contributor Kevin Chen has no position in any stocks mentioned. The Motley Fool recommends and owns shares of Starbucks. Try any of our Foolish newsletter services free for 30 days. We Fools may not all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Motley Fool has a disclosure policy.

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Source: FULL ARTICLE at DailyFinance

Starbucks Names Matthew Ryan Global Chief Strategy Officer

By Business Wirevia The Motley Fool

Filed under:

Starbucks Names Matthew Ryan Global Chief Strategy Officer

SEATTLE–(BUSINESS WIRE)– Starbucks Coffee Company (NAS: SBUX) today announced that it has appointed Matthew Ryan as global chief strategy officer. Ryan was previously senior vice president of global brand, franchise and customer relationship management for The Walt Disney Company.

Matthew Ryan (Photo: Business Wire)

“The Starbucks Experience is built on our partners’ (employees) passion for creating meaningful moments of connection more than 70 million times every week and our company’s devotion to continuously innovating new choices and experiences that surprise and delight our customers at every interaction,” said Starbucks chairman, president and ceo Howard Schultz. “Matt’s innovative approach to customer analytics, market segmentation and brand optimization will bring a new level of insight and imagination to Starbucks and our significant brand ambitions.”

Ryan will report to Schultz and serve on Starbucks senior leadership team. He will lead Starbucks long-term strategic planning process; improve the monetization of Starbucks retail, channel and emerging brands; and strengthen the company’s fast-growing customer relationship management and loyalty capabilities. Starbucks global customer insights and strategy teams will report to Ryan.

Starbucks new chief strategy officer will also serve on the company’s Global Brand Leadership Team responsible for integrating the company’s regional brand and marketing initiatives. Ryan will partner with Starbucks recently appointed global chief marketing officer, Sharon Rothstein, to bring enhanced customer insights and analytics to the company’s brand expression and customer experience.

“To be a great and enduring brand, you must know your customers and they must know you; and Starbucks, like Disney, is one of the few companies in the world that has truly authentic connections with their customers that stand the test of time,” said Ryan. “Starbucks is building one of the most admired, important and exciting brands of the 21st Century and I couldn’t be more humbled and energized about the opportunity to help navigate and accelerate the game-changing journey they have already begun.”

As senior vice president, brand, franchise and customer relationship management since 2000, Ryan has led the stewardship and development of Disney’s global brand equity across the company. In this role he provided consumer input into the company’s long-term strategic planning, oversaw the development and cultivation of character franchises, and led development of cross-divisional customer relationship management programs, including the Disney Rewards Visa card. Prior to joining Disney in 1998, Ryan held senior strategic planning roles with several national and international …read more

Source: FULL ARTICLE at DailyFinance