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Blackbaud CRM Release Features Mobile, Social and Web Enhancements

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By Business Wirevia The Motley Fool

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Blackbaud CRM Release Features Mobile, Social and Web Enhancements

Blackbaud tops ZDNet CRM Watchlist as highest scoring technology firm

CHARLESTON, S.C.–(BUSINESS WIRE)– Blackbaud, Inc. (Nasdaq: BLKB) today announced a new release of Blackbaud CRM™, including an enhanced mobile CRM experience, embedded Internet and social tools, full-featured web deployment and device independence.

“The enhancements in the latest release of Blackbaud CRM are aimed at helping nonprofits better engage with constituents, improving the user experience, and providing organizations flexible configuration options,” said Eric de Jager, Blackbaud’s vice president of product management. “This release builds on the work we’ve been doing to deliver simplicity in fundraising, unparalleled data hygiene tools, and integrated marketing across multiple programs and channels.”

Blackbaud CRM brings together industry-leading fundraising, online applications, actionable prospect research and analytics, and multichannel direct marketing together in one platform to provide an integrated view of the constituent experience across an organization. Built to handle the unique needs of cause and cure, healthcare and other large direct response marketing organizations, higher education institutions and international NGOs, Blackbaud CRM works with nonprofits’ unique processes to allow easier access to data and to offer a complete view of constituent and alumni activity.

Key enhancements in the new release of Blackbaud CRM include:

  • Mobile CRM – putting the power of Blackbaud CRM in an easy-to-use mobile environment. Users can now view and create favorites, manage constituents and prospects, create and edit interactions and more.
  • Web deployment and user experience – providing a complete web-based experience with full-feature support and the flexibility of access from any preferred browser or device – including tablets. User experience enhancements include improved search capabilities and a more intuitive and comprehensive constituent view.
  • Social accounts in constituent view – users can now add and directly link to constituents’ social media accounts right from the constituent view, making it easier to build relationships. As an additional offering, Blackbaud’s Social Scoring data enrichment service provides social media account information and also returns valuable insight about constituents’ social engagement.

    • …read more

    Source: FULL ARTICLE at DailyFinance

Business, Finance, Occupation & Industry

West Virginia American Water's Reports on Water Quality Available Online

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By Business Wirevia The Motley Fool

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West Virginia American Water’s Reports on Water Quality Available Online

New delivery method supports company’s commitment to environmental sustainability

CHARLESTON, W.Va.–(BUSINESS WIRE)– West VirginiaAmerican Water announced today that the company’s 2012 Consumer Confidence Reports on water quality will be available online to customers this spring and will not be printed and mailed to all customers as in previous years.Messages included on upcoming water bills will provide customers with a direct URL address to access their specific water quality report. The reports can also be found online at www.westvirginiaamwater.com.

In January 2013, the United States Environmental Protection Agency (EPA) announced that water utilities had the option to inform customers of the annual report’s availability at a specific website address as opposed to printing and either direct mailing or including the annual report as a bill insert. West Virginia American Water acted swiftly to take advantage of this more efficient and environmentally friendly option for delivering reports on its 2012 water quality information.

According to EPA data, 4,243 drinking water Notices of Violation (NOVs) were issued throughout the state of West Virginia last year. Almost 300 drinking water systems received at least one NOV. West Virginia American Water – which serves one-third of the state’s population – received only one, which was due to a reporting failure for a water sample within a specific quarter in one district. If West Virginia American Water operated like the average drinking water system in West Virginia, it would have received the equivalent of 127 NOVs in 2012. Company-wide, American Water reported drinking water and wastewater compliance rates greater than 99 percent in 2012.

“The fact that West Virginia American Water performed 127 times better than the average drinking water system in the state last year is a testament to the dedication of our team of water quality and plant operations professionals who work hard each and every day to ensure the highest quality water and service to our customers,” said Jeff McIntyre, president of West Virginia American Water.

This new delivery method of annual water quality reports supports the water industry’s commitment to ongoing environmental quality and does not minimize the importance of the annual report to customers, according to McIntyre. “Our customers will find in these reports that the water we produce is of higher quality than required by all state and federal drinking water standards,” he said.

The annual water quality report, or consumer …read more

Source: FULL ARTICLE at DailyFinance

Business, Finance, Occupation & Industry

Blackbaud Publishes npEXPERTS, New eBook Featuring Online Marketing Insights for Nonprofits

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By Business Wirevia The Motley Fool

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Blackbaud Publishes npEXPERTS, New eBook Featuring Online Marketing Insights for Nonprofits

Twenty nonprofit experts from around the sector share best practices in online marketing and fundraising

CHARLESTON, S.C.–(BUSINESS WIRE)– Blackbaud, Inc. (Nasdaq: BLKB) today released npEXPERTS: Online Marketing Insights for Nonprofits, a free eBook featuring ways nonprofits can connect with supporters, activate their donor bases and raise more money online. The eBook features contributions from 20 of the foremost online marketing experts from around the sector.

“Some of the best and brightest in the nonprofit industry have collaborated to produce npEXPERTS with one goal in mind,” said Frank Barry, who contributed the foreword for the book, “to help nonprofits improve their online marketing and fundraising and better serve their missions.”

npEXPERTS features guidance on peer-to-peer fundraising, integrated marketing, social media and more. The authors share their expertise from years working with organizations both as employees and consultants.

Chapters and articles in the eBook include:

Social Media

  • 6 Steps to a Well-Measured Social Fundraising Campaign by Beth Kanter
  • 6 Specific Challenges Online Fundraisers Should Consider When Using Facebook by John Haydon
  • Three Ways to Use Social Media in Your Next Campaign by Amy Sample Ward
  • Social Media and Its Relationship with Online Fundraising by Carie Lewis

Email Marketing

  • The Science of Email by Steve MacLaughlin
  • Speak to the Inner Angel, Not the Inner Bookkeeper by Kivi Leroux Miller
  • Want to Raise Money Online? Don’t Forget about Email By Farra Trompeter
  • Nonprofits + …read more
    Source: FULL ARTICLE at DailyFinance