Blackbaud CRM Release Features Mobile, Social and Web Enhancements

Blackbaud tops ZDNet CRM Watchlist as highest scoring technology firm

CHARLESTON, S.C.–(BUSINESS WIRE)– Blackbaud, Inc. (Nasdaq: BLKB) today announced a new release of Blackbaud CRM^™, including an enhanced mobile CRM experience, embedded Internet and social tools, full-featured web deployment and device independence.

“The enhancements in the latest release of Blackbaud CRM are aimed at helping nonprofits better engage with constituents, improving the user experience, and providing organizations flexible configuration options,” said Eric de Jager, Blackbaud’s vice president of product management. “This release builds on the work we’ve been doing to deliver simplicity in fundraising, unparalleled data hygiene tools, and integrated marketing across multiple programs and channels.”

Blackbaud CRM brings together industry-leading fundraising, online applications, actionable prospect research and analytics, and multichannel direct marketing together in one platform to provide an integrated view of the constituent experience across an organization. Built to handle the unique needs of cause and cure, healthcare and other large direct response marketing organizations, higher education institutions and international NGOs, Blackbaud CRM works with nonprofits’ unique processes to allow easier access to data and to offer a complete view of constituent and alumni activity.

Key enhancements in the new release of Blackbaud CRM include:

• Mobile CRM – putting the power of Blackbaud CRM in an easy-to-use mobile environment. Users can now view and create favorites, manage constituents and prospects, create and edit interactions and more.
• Web deployment and user experience – providing a complete web-based experience with full-feature support and the flexibility of access from any preferred browser or device – including tablets. User experience enhancements include improved search capabilities and a more intuitive and comprehensive constituent view.
• Social accounts in constituent view – users can now add and directly link to constituents’ social media accounts right from the constituent view, making it easier to build relationships. As an additional offering, Blackbaud’s Social Scoring data enrichment service provides social media account information and also returns valuable insight about constituents’ social engagement.

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Source: FULL ARTICLE at DailyFinance