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Business, Finance, Occupation & Industry

Patti Scipione of M'Lady Nissan Named Autobytel Dealer of the Month for Outstanding Internet Lead Ma

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By Business Wirevia The Motley Fool

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Patti Scipione of M’Lady Nissan Named Autobytel Dealer of the Month for Outstanding Internet Lead Management and Customer Service Standards

Autobytel launches new awards program honoring exceptional dealers from a competitive field of thousands of automotive retailers; Autobytel Dealer of the Year Awards slated for NADA 2014

IRVINE, Calif.–(BUSINESS WIRE)– Autobytel Inc. (Nasdaq: ABTL), the company dedicated to helping automotive consumers and dealers connect online, has named Patti Scipione, Manager of M’Lady Nissan of Crystal Lake, Illinois, its first-ever Autobytel Dealer of the Month for March 2013.

The company’s new Dealer Awards Program honors exceptional Autobytel dealers who employ the highest standards in customer service, Internet automotive retail sales and lead management processes.

“Patti and the M’Lady Nissan team represent the best in online automotive sales and service,” said Jeffrey Coats, President and CEO of Autobytel Inc. “The benchmarks Autobytel created in 1995 when it pioneered the automotive Internet serve as the foundation upon which this entire industry operates today. Our longstanding history enables us to identify exceptional dealers who exceed the expectations of online automotive consumers and M’Lady Nissan does this time and again.”

Each month, Autobytel’s sales and dealer operations teams evaluate prospective candidates from a competitive field of thousands of automotive retailers in the Autobytel network, with a monthly finalist selected based on key online automotive best practices.

Criteria evaluated for the Autobytel Dealer Awards Program include conversion rates, lead management processes, customer service principles, customer and brand retention analytics and Internet department practices, among others.

The Autobytel Dealer Awards Program culminates at the NADA Convention & Expo in New Orleans in January 2014, when the Autobytel Dealer of the Year Award will be announced—the crowning dealer chosen from this year’s pool of monthly finalists.

“I’m really honored to be named Autobytel’s Dealer of the Month,” said Scipione. “I work with a great team of people who understand the importance of Internet customers and who make them a priority in our business. It’s a new generation of car buyers out there and you have to be willing to change with the times. Autobytel helps with these efforts by sending us the best quality customers compared to other lead providers.”

M’Lady Nissan is located in Crystal Lake, Illinois in McHenry County, servicing customers from Schaumburg, Elgin, Palatine, Naperville and Chicago among other areas.

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Source: FULL ARTICLE at DailyFinance

Business, Finance, Occupation & Industry

Autobytel Named a Finalist for DrivingSales Most Valuable Insight Award

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By Business Wirevia The Motley Fool

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Autobytel Named a Finalist for DrivingSales Most Valuable Insight Award

Autobytel will compete onstage at the DrivingSales Presidents Club event in April; DrivingSales Most Valuable Insight Award created to foster the spirit of progress and thought leadership in the auto industry

IRVINE, Calif. & SALT LAKE CITY–(BUSINESS WIRE)– AutobytelInc. (NAS: ABTL) has been selected as a finalist for the 2013 DrivingSales Most Valuable Insight Award, which was created to foster the spirit of progress and thought leadership in the auto industry. Autobytel’s “Capitalizing on Changes in Online Shopping Behaviors” was selected from a competitive field of submissions, and will be presented onstage at the inaugural DrivingSales Presidents Club event, held at the Waldorf Astoria in New York City, April 21-22, 2013.

“Since 1995 when Autobytel pioneered the automotive Internet, we’ve connected tens of millions of car buyers with thousands of dealers across the U.S.,” said Jeffrey Coats, CEO of Autobytel Inc. “Our rich history and unparalleled understanding of this industry enables us to provide dealers with the most effective strategies to successfully manage Internet customers and ultimately sell more cars. We’re proud to be named a finalist of this prestigious competition and look forward to presenting data and insights that address the reality of consumer buying behaviors today.”

Autobytel.com is one of the nation’s leading online resources to help consumers research, shop for, purchase and own a car. The quality of Autobytel’s consumer purchase requests (Internet leads) have earned industry accolades as being the best in the business— with Autobytel’s internally generated leads converting at approximately three times the rate of the estimated industry average. What’s more, the company’s partnership with R.L. Polk & Co. enables it to provide dealers with meaningful insight into the most successful online lead management strategies.

Just recently, the company announced that for each of 2011 and 2012, consumers who submitted leads delivered to dealers accounted for nearly four percent of all new car retail sales, representing approximately 824,000 vehicles.

“There are so many creative and innovative thinkers in our industry that we wanted to provide a special forum for uncovering insights that can create significant change and benefit, but that are often overlooked or unheralded,” said DrivingSales Founder and CEO Jared Hamilton. “We are not surprised that we received so many remarkable entries and congratulate Autobytel on being selected as a finalist in a very competitive field. We know their insight will not …read more
Source: FULL ARTICLE at DailyFinance