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Chase Earns Record Four TNS Choice Awards for Outstanding Customer Satisfaction

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By Business Wirevia The Motley Fool

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Chase Earns Record Four TNS Choice Awards for Outstanding Customer Satisfaction

NEW YORK–(BUSINESS WIRE)– Chase earned an unprecedented four awards for providing outstanding banking and investment services to its customers in 2013, according to TNS, the world’s largest customer research company.

Chase earned National Achievement in Consumer Banking and in Premier Banking, as well as Regional Achievement in the East United States and West United States categories.

“We work hard to make our customers’ lives easier through customer service, convenience and technology,” said Ryan McInerney, CEO of Consumer Banking at Chase, which serves 52 million U.S. consumer households. “Customers do more business with us because they appreciate that we put their needs first.”

The TNS Choice Awards recognize financial institutions who are the best among their peers in acquiring, retaining and developing customers. TNS conducted interviews with 20,000 consumers across the United States to determine their top selections.

“To win four TNS Choice Awards in a single year is an unprecedented achievement,” said TNS Executive Vice President Jim Meyer. “No other TNS Choice Winner has ever won more than two.”

The Premier Banking award reflects outstanding service to customers with assets greater than $100,000.

“We have put a lot of focus on serving our affluent customers,” said Barry Sommers, CEO of Chase Wealth Management. “These customers expect a higher level of service and we’re extremely pleased that TNS‘s research shows Chase provides that.”

About Chase

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYS: JPM) , a leading global financial services firm with assets of $2.4 trillion and operations in more than 60 countries. Chase serves more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices, and online and mobile banking as well as through relationships with auto dealerships. More information about Chase is available at www.chase.com.

Media:
JPMorgan Chase & Co.
Lauren Francis, 212-270-4435
lauren.m.francis@jpmorgan.com
Follow us @ChaseNews

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The article Chase Earns Record Four TNS Choice Awards for Outstanding Customer

Source: FULL ARTICLE at DailyFinance

Business, Finance, Occupation & Industry

Bank of America Names Adriana Kong Romero Tucson Market President

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By Business Wirevia The Motley Fool

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Bank of America Names Adriana Kong Romero Tucson Market President

TUCSON, Ariz.–(BUSINESS WIRE)– Bank of America today announced that Adriana Kong Romero has been named market president for Tucson and Southern Arizona.

Adriana Kong Romero

As market president, Romero will serve as the company’s enterprise leader in Tucson and Southern Arizona. She will work with company leaders across the region to help deliver a wide range of global financial services to more individuals and businesses locally as well as deepen relationships with existing customers. She will also oversee corporate social responsibility activities including philanthropic giving, community development lending and investing, environmental initiatives, diversity efforts, arts and culture projects, and employee volunteerism.

“Adriana’s breadth of experience in financial services will benefit our customers as she takes on this important leadership role in Southern Arizona,” said Bank of America Chief Executive Officer Brian Moynihan. “As Tucson market president, she will leverage our local resources and talented team to support client needs and serve the community.”

In addition to her market president role, Romero is a senior client manager for Bank of America Merrill Lynch’s Business Banking Group in Tucson and Southern Arizona, which provides strategic, integrated financial advice and solutions to small and mid-sized businesses. She has also worked on growing and expanding the healthcare industry focus for Arizona and the Business Banking Central Region.

Romero joined Bank of America 14 years ago as a teller. Before joining the Business Banking team, Romero served Premier Banking clients in Global Wealth and Investment Management.

In the community, Romero serves as a member of the board of directors of the Lohse branch YMCA of Southern Arizona. She is an active member of the Tucson Metro Chamber of Commerce and is part of their business expansion and retention committee. She is also a member of the University of Arizona Eller College Associates.

She is a graduate of the University of Arizona with a B.S. in finance and holds an M.S. in organizational management from University of Phoenix.

Last year, Bank of America employees in Tucson and Southern Arizona volunteered nearly 4,200 hours to local nonprofits and continue to play a major role in philanthropic initiatives, including United Way and Habitat for Humanity. More than $330,000 in philanthropic giving in 2012 helped nonprofit community organizations develop and grow, including those that provide basic human services such as hunger relief and housing assistance.

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Source: FULL ARTICLE at DailyFinance