Heritage Financial Corporation Selects DNA Account Processing Platform from Fiserv to Accelerate Growth

• Commercial bank chooses the collaborative DNA platform from Open Solutions, now part of Fiserv, to consolidate systems and accommodate rapid growth
• Integrated solutions for CRM, business intelligence, item processing, teller capture, interactive voice response and document management will complement DNA platform
• Open architecture of DNA combined with its strong commercial capabilities were key factors in the bank’s decision

BROOKFIELD, Wis.–(BUSINESS WIRE)– Fiserv, Inc. (NAS: FISV) , a leading global provider of financial services technology solutions, today announced that Heritage Financial Corporation, based in Olympia, Wash., has selected the DNA™ account processing platform from Open Solutions, now part of Fiserv, to better serve the customers of Heritage Bank and Central Valley Bank. The $1.3 billion asset holding company cited the platform’s state-of-the-art technology, flexible architecture and strong commercial capabilities as key factors in the decision.

“DNA will help us achieve quick wins with operational efficiencies, a single loan system and a 360-degree view of our customer relationships. It’s a proven platform we can build on for the future,” said Lisa Welander, senior vice president and Chief Information Officer, Heritage Bank. “With four acquisitions in three years, we need technology that can help us standardize operations, achieve aggressive growth targets and create a competitive advantage with the customer experience. We found our answer in Fiserv.”

Recognized by industry leading analysts for its best-in-class technology, user experience and breadth of functionality, DNA is the first open, relationship-centered core banking platform built for global collaboration. The platform employs a real-time, relational data model designed around the person, not the transaction, so that Heritage Bank staff can securely view complete profiles of their retail and commercial customers by person, product or account. The bank also gains a single loan system for consolidated commercial, mortgage and consumer servicing with the ability to implement master line processing.

With the platform’s open .NET architecture, Heritage Bank can easily enhance DNA with solutions from Fiserv and other third-party partners. The bank will also have access to the DNAcreator™ development toolkit, which allows bank IT professionals to create and sell custom core extensions called DNAapps™ to other financial institutions via the DNAappstore™. DNAappstore is the first online marketplace for core innovation and global collaboration, creating the potential for additional revenue for the

From: http://www.dailyfinance.com/2013/04/11/heritage-financial-corporation-selects-dna-account/