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Business, Finance, Occupation & Industry

Actuate Wins Sixth Consecutive Confirmit ACE (Achievement in Customer Excellence) Award

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By Business Wirevia The Motley Fool

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Actuate Wins Sixth Consecutive Confirmit ACE (Achievement in Customer Excellence) Award


Confirmit’s prestigious awards program recognizes leaders using Voice of the Customer to increase customer satisfaction and improve business results

SAN FRANCISCO–(BUSINESS WIRE)– Actuate Corporation (NAS: BIRT) , The BIRT Company™ – delivering more insights to more people than all BI companies combined, today announced they have been awarded a 2013 Confirmit ACE (Achievement in Customer Excellence) Award. The accolade demonstrates Actuate’s long-term commitment to its customers’ success across its entire customer base, including those using the ActuateOne® family of development and deployment products for Big Data business analytics.

The Confirmit ACE Awards program celebrates outstanding achievement in customer satisfaction, employee satisfaction, and/or partner satisfaction. Receiving a Confirmit ACE Award is a distinct honor that demonstrates the recipient’s rigorous application of customer feedback processes and its outstanding performance as measured by those processes.

Actuate earned the Confirmit ACE Award based on its customer satisfaction as measured quarterly via Confirmit’s Voice of the Customer.

“We are honored to win a Confirmit ACE Award for the sixth year in a row,” saidMy Nguyen, Vice President of Customer Support at Actuate Corporation. “This on-going recognition is a testament to our absolute commitment in ensuring the satisfaction of our customers, and this commitment is a large part of what makes us stand out in the Business Analytics software landscape.”

“We are delighted to recognize Actuate as a customer excellence leader,” said Henning Hansen, President and CEO of Confirmit. “The Voice of the Customer is critical in enabling businesses in competitive industries to satisfy and retain customers, and drive business change. As an ACE Award winner, Actuate clearly understands this, and we are proud that they rely on Confirmit for these vital business initiatives.”

About the Confirmit ACE Awards

The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer satisfaction. To be eligible for a 2013 Confirmit ACE Award, Confirmit Voice of the Customer (VoC) solutions clients must have conducted one or more surveys to assess customer satisfaction between October 1, 2011 and December 31, 2012. Qualifying performance is determined by a combination of customer satisfaction

From: http://www.dailyfinance.com/2013/04/17/actuate-wins-sixth-consecutive-confirmit-ace-achie/

Business, Finance, Occupation & Industry

Wind River Earns Distinguished Confirmit ACE (Achievement in Customer Excellence) Award

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By Business Wirevia The Motley Fool

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Wind River Earns Distinguished Confirmit ACE (Achievement in Customer Excellence) Award

NEWS HIGHLIGHTS

  • Marks fifth consecutive year Wind River receives prestigious Confirmit ACE Award.
  • Company earns award based on overall satisfaction with Wind River global customer support.
  • Award recognizes leaders using customer feedback to increase customer satisfaction and improve business results.

ALAMEDA, Calif.–(BUSINESS WIRE)– Wind River®, a world leader in embedded and mobile software, today announced that it has been recognized with the 2013 Confirmit ACE (Achievement in Customer Excellence) Award in the area of worldwide customer satisfaction. This marks the fifth consecutive year Wind River has been recognized for customer excellence with the Confirmit ACE Award. The company earned the award based on overall satisfaction with Wind River customer support as determined by its global customer base.

The Confirmit ACE Awards program acknowledges outstanding achievement in customer satisfaction, employee satisfaction, and/or partner satisfaction. To qualify for the award, Confirmit clients must achieve a combination of customer satisfaction mean scores and top-box rating percentages that are maintained for at least a six-month period between October 1, 2011 and December 31, 2012. Receiving a Confirmit ACE Award demonstrates the recipient’s rigorous application of customer feedback processes and its performance as measured by those processes.

“The Wind River portfolio of products is backed by the most comprehensive customer support services in the industry, and achieving this prestigious certification for the fifth consecutive year underscores our commitment and ongoing efforts toward improving the quality of the customer experience,” said Barry Mainz, chief operating officer at Wind River. “The Confirmit ACE Awards program serves as a framework for continuous improvement and is critical to Wind River‘s continued success.”

“We are delighted to recognize Wind River as a customer excellence leader,” said Henning Hansen, president and chief executive officer of Confirmit. “The Voice of the Customer is critical in enabling businesses in competitive industries to satisfy and retain customers, and drive business change. As an ACE Award winner, Wind River clearly understands this, and we are proud that they rely on Confirmit for these vital business initiatives.”

About Wind River

Wind River, a wholly owned subsidiary …read more

Source: FULL ARTICLE at DailyFinance