By Louis Columbus, Contributor

The latest results of the American Customer Satisfaction Index for retail and e-commerce show Amazon with a solid lead in customer satisfaction in both Internet retailing and across the entire department, discount and specialty retailer chain categories.  Their score of 85 on the ACSI Index puts them ahead of Nordstrom (84), Target (81) and Kohl’s (81) in addition to exceeding the Department and Discount Category Score (77).  Amazon also stayed above the entire Specialty Retail Scores Index (78), surpassing Office Depot (84), Costco (83) and others as well.  You can find the results of the February 2013 and Historical ACSI Benchmarks here. …read more
Source: FULL ARTICLE at Forbes Latest