Tag Archives: Michael Duckett

Business, Finance, Occupation & Industry

Global Colocation Solutions Provider CyrusOne Launches Service Advantage Platform

Leave a comment

By Business Wirevia The Motley Fool

Filed under:

Global Colocation Solutions Provider CyrusOne Launches Service Advantage Platform

Offers self-service capability for customers and enables enhanced facility, IT, and network services management

DALLAS–(BUSINESS WIRE)– Global colocation solutions provider CyrusOne (NAS: CONE) has launched the CyrusOne Service Advantage program, which unifies CyrusOne’s global organization—including employees and customers—behind a single IT service management (ITSM) platform that enables anytime, anywhere management of employee and equipment resources and services.

Customer requests for assistance and services will route from the online CyrusOne Service Advantage portal to the appropriate internal teams for follow-up. Similarly, CyrusOne employees can use the service to request IT department assistance, order new equipment, or prepare for employee onboarding.

The Service Advantage program seamlessly manages CyrusOne’s back-office operations, which includes architecture for incident, change management workflows. The goal is to use the online portal to bring better efficiency and improved customer relationships across multiple regions.

CyrusOne has partnered with BMC Software to commission the software as a service (SaaS) version of its Remedy-on-Demand platform, which was introduced globally earlier this year.

“We are pleased to have one ubiquitous platform to manage our facilities, IT, and network services work across our customer base,” said Michael Duckett, chief operations officer, CyrusOne. “The BMC platform offers a self-service capability that empowers customers to open their own tickets, request services from facilities, and track the status of these items online.”

“Sharing a system for both customer and employee needs will improve our reporting capabilities and drive opportunities for process improvement throughout our organization,” said Chris Opat, vice president, corporate IT systems, CyrusOne. “We are also pleased that CyrusOne technician Randy Abercrombie, who works in the Hamilton, Ohio, data center, coined the ‘CyrusOne Service Advantage’ name.”

Best-in-Class Facilities and Networks

CyrusOne specializes in highly reliable enterprise data center colocation, engineering facilities with the highest power redundancy (2N architecture), and power-density infrastructure required to deliver excellent availability. In March, the company launched in Texas the first statewide Internet Exchange (IX) in the country, connecting all major sites in Austin, Dallas, Houston, and San Antonio. The CyrusOne Texas IX enables customers to connect to their own enterprise-owned facilities, and to third-party facilities, within a metro and city-to-city to seamlessly engage the full ecosystem of business partners, content providers, networks,

From: http://www.dailyfinance.com/2013/04/18/global-colocation-solutions-provider-cyrusone-laun/

Business, Finance, Occupation & Industry

Global Data Center Solutions Provider CyrusOne Announces TIA-942 Certification at Carrollton, Texas

Leave a comment

By Business Wirevia The Motley Fool

Filed under:

Global Data Center Solutions Provider CyrusOne Announces TIA-942 Certification at Carrollton, Texas Facility

Fifth CyrusOne location in Texas to earn TIA-942 certification and comply with PCI-DSS

DALLAS–(BUSINESS WIRE)– Global data center services provider CyrusOne, (NAS: CONE) , has announced its new Carrollton, Texas, facility is the fifth CyrusOne data center location in Texas to earn TIA-942 certification and comply with PCI-DSS.

CyrusOne Massively Modular Data Center in Carrollton, Texas (Dallas Metro). (Photo: Business Wire)

The Telecommunications Industry Association‘s TIA-942 is the American National Standard for data center telecommunication infrastructure. This standard specifies the minimum requirements for telecommunications infrastructure of data centers, as well as other important factors, including architecture, electrical, and mechanical. For each of these factors, the data center is categorized in four class levels (Class 1-4), and includes an overall class-level rating.

“The Class 4 TIA-942 certification of our Carrollton facility demonstrates our commitment to serving customers with the highest levels of resiliency and redundancy,” said Michael Duckett, chief operations officer, CyrusOne. “As the proliferation of mission-critical data management continues, third-party audits, like the TIA-942, provide IT professionals with an additional key measure when reviewing data center specifications. By combining the TIA-942 with PCI-DSS compliance, our Carrollton customers benefit from the added peace of mind that their infrastructure is not only resilient and redundant, but highly secure as well.”

CyrusOne specializes in highly reliable enterprise data center colocation, engineering facilities with the highest power redundancy (2N architecture) and power-density infrastructure required to deliver excellent availability. The company’s 640,000 square foot Carrollton data center officially opened in August 2012 following first-phase completion. Based on CyrusOne’s “Massively Modular®“ design philosophy, the facility can ultimately deliver 400,000 square feet of raised white floor data center space and approximately 60,000 square feet of class A office space to accommodate customers’ employees.

Other CyrusOne locations in Texas to earn TIA-942 certification and comply with PCI-DSS include Austin (The Mets Center II), San Antonio, Houston West, and North Dallas (Lewisville). As part of the company’s Sky for the Cloud™ peering and interconnection enablement platform, all four of these major market facilities are interconnected. The first statewide Internet exchange in the United States the CyrusOne Texas IX is scheduled to launch by the end of March 2013.

For more information, call …read more
Source: FULL ARTICLE at DailyFinance