We have been faithful customers of Sprint for over 10 years. We had been mostly happy and quite satisfied with the customer service provided by their representatives, until recently. Sprint representatives today make verbal promises over the phone that do not last for even six months. Although representatives are warm, polite and helpful, the base of their poor and dishonest service doesn’t change.
Wonderful and polite reps will create an atmosphere of trust. They will lie to you to keep you as a faithful customer, while providing a future that will leave you wondering why you didn't just go to a discount store for your cell phone. After-all, the service and quality will be the same for almost all customers.
In fact, wireless service goes across the same towers and has all opportunity as your provider allows over their service.
Having been an internet service provider during it's youth, I know that cell service is no different. Bandwidth or services can be open or limited. Other than bandwidth, Comcast was a great limiter of services such as email, news servers, web servers and others, but yet charging customers for full service at a specified bandwidth.
Fooling customers, for the purpose of profit without integrity, is the norm. And yes, our government eliminates competition... but that's another subject for another day.
This is the opinion of two specific and many very faithful long-term Sprint cell phone customers.